Warum O2

Router returned but still charged


I followed the process to return the rented router and the return was apparently successful in the portal, but I still got charged this month (Invoice date: 11/30/2023) for the device not being returned.

Has this happened to anyone else?

I have the report from the return portal and the DHL tracking to show it was returned.

How can I get the money back?



Router return portal:

October 4, 2023 Return processing completed
October 4, 2023 Return has been received and is being processed


compensation for non-returned rental devices - November 6th, 2023

4 Antworten

Hello @seb.tapas,
when we receive the goods, it takes a few more days until everything is processed. After that you should receive a confirmation. When did you send the router back?
Kind regards, Bianca


Goods were returned on October 4, 2023. This is why I was surprised to see a charge at the end of November.

Any ideas?

Hi @seb.tapas 

I apologize for the late response. I am sure that we will find a solution. To exchange further data I will write to you via our @o2_Support user via private message. 
Kind Regards Matze 

Hi @seb.tapas

Happy new year and thank your for the private message you sent us to our o2_Support User. 

We will forward the info to our colleagues from logistics, as soon as there is an update we will get back to you


Kind regards


Deine Antwort