Hello, I am having trouble returning the router. According to the meine aok website, I have to enter a serial number, but my router has no serial number on the back label. what should I do? on top of that I can't call the hotline as I don't speak German.
thank you!!!
Edit o2_Bianca: Moved from DSL, Kabel&Glasfaser to English o2 Community Broadband&Landline
Moin Moin,
what kind of router are U using?
O2 HomeSpot 2 (LTE), 5G
According to the meine aok website,
What exactly is the AOK supposed to have to do with o2?
O2 HomeSpot 2 (LTE), 5G
Your statement is contradictory. There is no equipment with this model designation. The o2 Homespot 2 (Askey) is a rental device and does not support 5G. The o2 Homespot 5G (Askey) is a purchased device. Purchased devices cannot be returned via the portal for rental devices.
https://www.o2online.de/service/retoure/
For a device that you have purchased and is still within the cancellation period (“Widerrufsfrist”), click on the button located at the top. For a rental device, click the lower button.
on top of that I can't call the hotline as I don't speak German.
you can call the english Customer service under: 089 66 66 30 08 1 Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.
Best regards | RhobarDerIIII
That would explain why you are unable to send the router back.
If you have an HomeSpot 4G than we should find out where your problem is.
Hello
welcome to our o2 Community 
I have checked your router model, the serial number should be found on the sticker on the bottom of your router:
Can you please check and give us feedback?
Best regards
Giulia
Hallo
we will still appreciate your Feedback or is everiyhing fine now?
Best regards, Marco
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