Did you order a router?

It says:


 

O2 my Home XXL
(inklusive 40,00 € Rabatt mtl.)
Mindestvertragslaufzeit: 24 Monate    
39,99  €
     

 
Monatlicher Rabatt (12 x 10,00 €) 12 Monate    
     
 
1 Rufnummer    0,00  €
     
 
O2 TV M    -0,01  €
     
 
Anschlusskosten        GRATIS
Versandkosten        GRATIS
Erschließungspreis        GRATIS
Gesamtkosten    monatlich    einmalig
Alle Preise inkl. der gesetzlichen MwSt.    29,98  €    
Mtl. Kosten ab dem 2 . Monat    34,98  €    
Mtl. Kosten ab dem 13 . Monat    44,98  €    

Does this mean I still need to order a router separately? 

As no router is listed in the order, yes, you do.

Jepp.

Or buy your own

If Kabel connection

• FRITZ!Box 6690 Cable mit AVM Artikelnummer 20002965
• FRITZ!Box 6660 Cable mit AVM Artikelnummer 20002910
• FRITZ!Box 6591 Cable mit AVM Artikelnummer 20002857

If you have a DSL connection

FRITZ!Box 75x0 model.

How to purchase this on my existing tariff? I cannot add it to my tariff when I log in, so do I have to buy it exernally outside of o2 shop?

You are able to rent a router from O2, for a monthly fee. It is an extra option.

And you are able to buy your own router. The routers above you cloud find router that will work with O2.

Hello, I have just received very confusing emails
1. one email states my contract was cancelled
2. another email states that my o2 connection has been successfully prepared

I have only just bought a router today (9.9) and plugged it in, but the connection / internet / WLAN does not work. The router was not plugged in during the activation day (8.9), and I was unable to provide a MAC address. Was my contract cancelled because of this? 
 

For a cable connection you have to tell O2 the CM MAC (don‘t post it her).

You could try to login on Mein O2 or call the hotline. They could answer you if your contract is canceled or not.

The router is one of the above routers?

Hallo @vhaus ,

welcome to the o2 Community .

You ordered several products from us in the recent past, the cable connection at home is still up and waiting to be fully activated, as schluej has already said for that it is necessary that we receive the CM-MAC address of your cable router. You could provide this by calling the hotline or we can contact you here by private message.

The order that was canceled was for a mobile contract, here the items that we send out to you were returned directly to us, which is why the order was canceled.

Kind regards, Sven

@o2_Sven thanks a lot, for quick response!

@o2_Sven Can you send me a Private Message, and I will supply you with MAC please? I have no telephone with me at the moment.

Hello @vhaus ,

you’ll be getting a private message in a few moments from our o2_Supportaccount, you’ll find the message in your inbox.

Kind regards, Sven

Done! I have sent the MAC CM info; how long would the activation of the service take from here? 

Up to 4h.

Are U online

Hi @vhaus 

I am also interested in the answer to the ”online” question. Could you be so kind and tell us how it looks now?

Are you online, or are there still problems to get the router connected with the internet? 

Best Regards 

Matze