Router not received no:
Activation date was today (8th September), and service is starting tomorrow, but we never received the router. Please advise where router accessory is?
Edit o2_Sven 09.09.2022/09:28: Personal information removed from title and post
It says:
O2 my Home XXL
(inklusive 40,00 € Rabatt mtl.)
Mindestvertragslaufzeit: 24 Monate
39,99 €
Monatlicher Rabatt (12 x 10,00 €) 12 Monate
1 Rufnummer 0,00 €
O2 TV M -0,01 €
Anschlusskosten GRATIS
Versandkosten GRATIS
Erschließungspreis GRATIS
Gesamtkosten monatlich einmalig
Alle Preise inkl. der gesetzlichen MwSt. 29,98 €
Mtl. Kosten ab dem 2 . Monat 34,98 €
Mtl. Kosten ab dem 13 . Monat 44,98 €
Does this mean I still need to order a router separately?
+7
As no router is listed in the order, yes, you do.
Jepp.
Or buy your own
If Kabel connection
If you have a DSL connection
FRITZ!Box 75x0 model.
How to purchase this on my existing tariff? I cannot add it to my tariff when I log in, so do I have to buy it exernally outside of o2 shop?
You are able to rent a router from O2, for a monthly fee. It is an extra option.
And you are able to buy your own router. The routers above you cloud find router that will work with O2.
Hello, I have just received very confusing emails
1. one email states my contract was cancelled
2. another email states that my o2 connection has been successfully prepared
I have only just bought a router today (9.9) and plugged it in, but the connection / internet / WLAN does not work. The router was not plugged in during the activation day (8.9), and I was unable to provide a MAC address. Was my contract cancelled because of this?
For a cable connection you have to tell O2 the CM MAC (don‘t post it her).
You could try to login on Mein O2 or call the hotline. They could answer you if your contract is canceled or not.
The router is one of the above routers?
Hallo
welcome to the o2 Community 💙.
You ordered several products from us in the recent past, the cable connection at home is still up and waiting to be fully activated, as schluej has already said for that it is necessary that we receive the CM-MAC address of your cable router. You could provide this by calling the hotline or we can contact you here by private message.
The order that was canceled was for a mobile contract, here the items that we send out to you were returned directly to us, which is why the order was canceled.
Kind regards, Sven
Hello
you’ll be getting a private message in a few moments from our o2_Supportaccount, you’ll find the message in your inbox.
Kind regards, Sven
Done! I have sent the MAC CM info; how long would the activation of the service take from here?
Up to 4h.
Are U online❓
Are U online❓
Hi
I am also interested in the answer to the ”online” question. Could you be so kind and tell us how it looks now?
Are you online, or are there still problems to get the router connected with the internet?
Best Regards
Matze
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