My name was not on my mailbox when the router was delivered so it was sent back. I called support and was told that when they receive the router back it will be sent back to me again. It should have arrived back on the 12th of July but I have not received anything yet. Can I get a confirmation of it being sent and a tracking number?
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Hello
welcome to our o2 Community 
I'm sorry you've been waiting for so long. Our employees had probably tried to contact you again by telephone to check that the address was correct.
I have now arranged for the router to be sent to your address again, the package will be delivered to you as soon as possible with DHL.
Please let us know if you have any further questions.
Best regards
Giulia
Thank you for your help, are you able to get me a DHL tracking number?
Hey
Has the router reached you yet? :)
Greetings,
Flo
No we have not received it yet. Is there a DHL Tracking number?
Hi
We will get back to you via private message from our
Kind regards Matze
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