Hia. I ordered the 02 my Home L Flex on the 24.07.2022, and I had a technician come to my apartment today. However, I have still not received a router which I thought was a part of the deal? When can I expect the router to arrive? I’m sure you’re aware of the importance of having wifi, so I really appreciate your reply. Thanks :-)
The basic price of the o2 my Home tariffs does not include a router and is therefore not supplied as standard.
Please check your order confirmation to see whether you have ordered a rental router for the corresponding additional charge (according to the price list, a one-time provision price of EUR 49.99 + EUR 9.99 shipping plus monthly rental fee).
Hello
welcome to our community! 
Awesome that you already received so good help from blablup and Joe Doe.
Thank you 
Did you already check your contract documents?
Is there a router listed?
If not, we can book a router for you.
We can offer the following models:
VDSL/ADSL and glass fiber:
Cable connection:
Like blablup already mentioned there will be a one time fee over 49,99€ and 9,99€ for shipping.
I am happy to hear from you again.
Best regards,
Manuela
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