Hello and a welcome to the community @Shiwei.

I just checked the system for you and it shows that your contract was deactivated on April 6th.

Could it be that you are referring to your last invoice, which was prorated up to April 6th?

Kind regards

Steffen

Hi Steffen,

Thank you for your reply, yes my contract was terminated at the end of April and the April bill was correct.

However, I was debited again in May and June for €19.73 and €81.77 again.

The debit for May I can understand as I did not return the router in time;The June debit I am skeptical about because I have already checked the status of the router through your website while you have taken delivery of the router, so I don't know why it was debited again.

(This is the debit reference for May: KD-NR:XXXX, RG-NR:XXXX)
(This is the debit reference for June ：KD-NR:XXXX, RG-NR:XXXX）

Best wishes,

Shiwei

Edit o2_Antje: Personal Data removed / 05.06.2024

Hi @Shiwei, 

The penultimate invoice for €19.73 is correct as the contract ran until 6 April 2025 and the calculation is for the period from 20 March 2024 to 5 April 2024. On 08/05/2024 the compensation was calculated because no return of the router was recorded.

I have sent you a private message from o2_Support. Please give me the return number and the date you returned the router and then reply to the thread. I will then report that you have returned the router and my colleagues will investigate the return. If the router is found, the refund will be issued.

Kind regards, Maren