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router fritzbox 7390 is not powering on

  • March 2, 2023
  • 6 Antworten
  • 94 Aufrufe
R
Besucher:in

Hello,My router suddenly stopped working ,no lights nothing,how can I order a replacement for that?

 

Edit o2_Sven 06.03.2023/13:16: Moved the thread from DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

Lösung von o2_Sven

Hello @Rania_BA ,

welcome to the o2 Community 💙.

Have you already gotten yourself a new router as recommended here by Anfänger1, Klaus_VoIP or Joe Doe? If not, we can of course offer you a rental device from us. In the case of a DSL connection that would be the HomeBox 3 or the FritzBox 7590 AX, you would have some fees if your orderer one from us. Included would be a one time fee of 59,98€ as well as monthly fees of 3,99€ for the HomeBox 3 and 6,99€ for the 7590AX.

If you already have purchased yourself a router and do need any help with the setup of your device please let us know, we’d be happy to support you with that.

 

Kind regards, Sven

6 Antworten

A
Legende
Forum|alt.badge.img+13
  • Anfänger1Legende
  • Legende
  • March 2, 2023

Hello,My router suddenly stopped working ,no lights nothing,how can I order a replacement for that?

@Rania_BA Go to an electronics store and buy a Fritzbox 7530 AX, 7590 AX or 7590. Anyway, it's a miracle that the 7390 worked for so long. The for VDSL is not suitable anyway.

Klaus_VoIP
Joe Doe
R
Klaus_VoIP
Legende

Such an old Fritzbox was delivered as a purchase device in the past. However, this also means that o2 does not provide replacements in case of defects. In addition, only rental devices from o2 are used now. Therefore, it is usually cheaper and faster to buy a Fritzbox yourself.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
A
o2_Sven
R
R
Besucher:in
  • Rania_BA
  • Autor
  • Besucher:in
  • March 2, 2023

Hello,My router suddenly stopped working ,no lights nothing,how can I order a replacement for that?

@Rania_BA Go to an electronics store and buy a Fritzbox 7530 AX, 7590 AX or 7590. Anyway, it's a miracle that the 7390 worked for so long. The for VDSL is not suitable anyway.

And then is it easy to do the configuration again?

Klaus_VoIP
Legende

You will see almost the same user interface as on the old Fritzbox. There are no differences between purchased and rented Fritzboxes.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
o2_Sven
R
Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • March 2, 2023

You will see almost the same user interface as on the old Fritzbox. There are no differences between purchased and rented Fritzboxes.

@Rania_BA → you have in an actual Fritzbox an English menu.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
Klaus_VoIP
o2_Sven
o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • March 6, 2023

Hello @Rania_BA ,

welcome to the o2 Community 💙.

Have you already gotten yourself a new router as recommended here by Anfänger1, Klaus_VoIP or Joe Doe? If not, we can of course offer you a rental device from us. In the case of a DSL connection that would be the HomeBox 3 or the FritzBox 7590 AX, you would have some fees if your orderer one from us. Included would be a one time fee of 59,98€ as well as monthly fees of 3,99€ for the HomeBox 3 and 6,99€ for the 7590AX.

If you already have purchased yourself a router and do need any help with the setup of your device please let us know, we’d be happy to support you with that.

 

Kind regards, Sven

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