@NeiJunior When should your connection be switched?  Are you already a mobile phone postpaid customer with o2?

Hi Joe, I don’t know if I understood your first question, but actually, I have the same connection(100MB DSL) and I am just trying to change my router. I have got the new router on Monday, but I didn’t have the username and password to install it. If I am not wrong I would receive a welcome letter with these information, but till now no. And yes, I am postpaid customer.

Tks for your help.

Nei

Hi @NeiJunior, 

thanks for your reply. 

As you only switch your router, your username and password stays the same. 

Nevertheless, a confirmation with your current username and password should come in the next days. 

Did you already manage to install your new router with your old username and password?

Loving greetings,

Tobias

Hi Tobias, Actually I did not remember which are these information. Is the username my email? Because the password should be one of my passwords. But if a letter comes in a few day I can wait.

Regards,

Nei

Hi @NeiJunior, 

just let us know if the letter does not arrive in the next days. 

Loving greetings,

Tobias

Hi, I did not receive yet my activation letter. Could you help me?

Regards,

Nei

Hi @NeiJunior 

If you haven’t receive the letter you can also check our webite.

You will find all the access data you need to set up your new router connection in the online customer center "My o2"

at www.o2.de/mein-o2 . Please select the menu item "Vertrag Verwalten" in the "Tarife & Optionen" section to access the telephony access data for your router.

Best Regards Matze 

Hi, I follow your steps but I do not find my username and password. Could you give me more details?

Regards,

Nei

@NeiJunior You don’t have this menu option?

I found it. Tks!!

@NeiJunior Thanks for the Update and all the Love for @Joe Doe   

Best regards Matze