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Reschedule appointme

  • April 4, 2022
  • 3 Antworten
  • 53 Aufrufe
J
Besucher:in

Hi, I have an appointment scheduled for installation of my dsl connection but my modem from O2 has not arrived yet. How do I reschedule my appointment? Is there an option to do so online?

 

Edit by o2_Katja: Moved to our english community

Lösung von bs0

You will need to call customer services. However, it is not essential that you have the router before the installation appointment and anyway this is often sent very close to the date. Just to be sure: you did order a router?

    3 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • April 4, 2022

    You will need to call customer services. However, it is not essential that you have the router before the installation appointment and anyway this is often sent very close to the date. Just to be sure: you did order a router?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    J
    Besucher:in
    • Jsehgal
    • Autor
    • Besucher:in
    • April 4, 2022

    Yes, I ordered one through customer care service

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • April 6, 2022

    Hello @Jsehgal ,

    have you contacted customer service already to change the address and when is the activation date for your contract?

     

    Kind regards, Sven

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