Hello, my homespot router recently stopped working. So went to a o2 shop and we arranged to send it back for return and for a new router to be sent back to me. The request was made Dec. 14th and the router return was processed on Dec. 19th. Since then, I have not gotten any news from o2 regarding the replacement and i really need it to have internet connection at home….When are routers usually sent back? Will a deduction be made to my monthly bill since I am basically paying for a router that i don’t currently have??? Thank you.