Hello @malarek, nice that you write us here again.

What are your wishes for your contract extension? Would you like to have the same contract again or should something be changed?

Kind regards, Ines.

Hi @o2_Ines,

ideally I would like more speed, but I think then I have to change to cable, and was previously told you can’t change you have to take a new contract.

what would be the prices of the options? As I believe current customers don’t get the same deals as new joiners.

thanks

Hi @malarek 

I will write to you again via private message form our @o2_Support User to exchange some data 

Kind regards Matze 

Dear @malarek ,

it is possible to change from DSL to cable in a contract extension, but I would recommend that you stay with DSL.

I have just sent you an offer by email. What do you think, does it suit to you?
If you like my offer, you can accept it directly via the link on the landing page. If you don't accept it, the offer will be deleted after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all product details (without discounts) listed again.

Kind regards,

Andrea

Hello Matze,

I don’t seem to be able to private message you anymore.
I got the offer but it still includes the router as a cost, can you arrange to get this removed please?

Thanks

Hello @malarek ,

the router costs are now no longer deposited.
I have sent you the offer again.

Best regards,
Maria

I still see the 1,99 coming out per month for it in the offer?

@o2_Maria hello?

Hello @malarek ,

please excuse the wait.
The costs should not have been written down. I have now sent another offer and I don't see any costs for the router.
Please have a look and see if it fits this time and then get back to us. 

Best regards,
Maria

Hello @malarek ,

have you looked at the email yet?
Did it work this time without a router fee?

Best regards,
Maria

Yes thank you, it is being processed now :)

Hello @malarek ,

Perfect, great that it still worked out and that you accepted the offer. 
Thank you for your feedback.

Best regards, 
Maria