Moin,

Is everything is connected correctly..

Call Kundenbetreuung 089787979400 and say you could be „Verschaltet“. 

DSL activation cannot take place on January 1, as this is not a working day. Check the e-mails for the date on which the activation was confirmed. 

I only got the email for “Eingangsbestätigung” on 13th Dec 2020.  Afterwards there was no confirmation from O2.  I tried calling their service desk and fed up.  Then tried myself to setup the router as mentioned in my message.

A move in a period with so many bank holidays cannot actually be done within 2 weeks.  It will take another 1-3 weeks, I assume. 

You will probably also need a new installation code.

I called the service desk today and waited for 45 mins in the call to get the service agent.  They said that my UMZUG order is not available in their system and the below mail is useless for them.

They created a new UMZUG order in the system since this can be done only by telephone and not by online since their online system is not working it seems.

I can not imagine doing this kind of customer service to my customer.  Anyway this is how the system works here.  Time will give the answer.

I am typing this so that it helps others.  Please call customer care and confirm your order, nothing is final unless you talk to a customer agent and confirm that your order is updated in their system.

Edit o2_Larissa: edit your name in your Screenshot because of personal data.

Hello @DE1617XXX and welcome to our o2 community :-)

I am sorry to hear there were issues regarding moving your DSL connection. On the other hand I am glad you already got in touch with our DSL departement and everything necessary was done to arrange an appointment as soon as possible :-)

Regards,

Lars

Hello o2_Lars,

I have applied for my move on 13th Dec.  The order finally got corrected on 16th Jan and the latest appointment is on 2nd Feb 2021.  Will O2 pay for my time lost?  I need to pay moving charges of EUR 30 + 1 month invoice charges without using it + I need to have alternate arrangement for my work.  If the online booking system is not working, I need to get an intimation.  Otherwise how do I know?

Thanks,

Sankara

Hi @DE1617XXX,

as soon as your connection is online at the new address, please contact us again so that we can create a credit booking for the entire period.
Do you have an o2 mobile phone contract where we can add a little data volume to bridge the gap?

Kind regards
Larissa