Hello @J1966 ,
welcome to the o2 Community 
.
That a technician comes out to your flat when there is a new activation is a normal procedure, why exactly it’s taking until the middle of September for the appointment I can’t say, with a new activation you have to expect a run up time of around 3 weeks.
Did you order your own hardware together with the contract? The HomeBox 3 that the previous tenant used should be returned to o2, as these are rental models.
Kind regards, Sven
I understand that there are rules but it seems very wasteful… I return the Router - only to receive a similar one …using petrol/diesel unnecessarily.
somebody switched off the internet without visiting me - it’s not possible to switch it back on also ? I understand that with a new installation an engineer must call but this box and the wires were working perfectly just a few weeks ago ( indeed my phone tries to connect to it) … someone must drive out here to do what ? It’s already plugged in and has blue lights ! Again it’s wasteful.
@J1966 U are in Germany… And yes it is necessary that a person came out.
I hop the contract for your old flat is now an Flex contract otherwise you will have a problem if you move to the new flat. If not you have 2 contracts, one for the old flat and the „used“ contract from the new flat.
If you sign a new 24 Month contract for the old flat than you have to do an Umzugsauftrag to your new flat.
The previous tenant has dealt with the old contract and that is all finished.
i accept that if there are rules it must be done that way but it is still wasteful to do it this way in this circumstance. Most companies try to reduce their carbon footprint and here was a way to do so.
To help you better understand the situation: If the old contract was deactivated, then the previous tenant must have terminated it or moved it to his/her new address. Yes, the deactivation can be done remotely, but it is not trivial to reactivate the connection because a) the contract has been terminated and was not in your name, and b) once it is deactivated the port in the exchange is no longer allocated to the address and a new one has be requested from Telekom (one reason for the delay until September). This has nothing to do with “rules”, it is simply the way that DSL connections are administered. o2 doesn’t have its own infrastructure so is also reliant on Telekom. Whether or not an engineer needs to come (not always necessary) is Telekom’s decision.
Concerning the router, you are right that it is not exactly environmentally friendly returning a functioning device, but o2 do not seem to have the ability to simply reallocate existing hardware to a new contract. This is also the case with other providers, however. Returning the rented router is actually the previous tenant’s responsibility, but if you kindly do it for them (there is no cost to you) then you will save them the penalty that will be charged for not returning it.
If you have moved, what happened to the contract at your old address?
Thank you for that very clear reply. I understand now - I still think it’s inefficient but I see now that it is not as simple as I thought and I thank you for explaining it to me.
i moved from England and my contract terminates at the end of this month.
Hello @J1966 ,
if you are moving in from out of country then I’m sure you’ve got everything properly handled with your old provider. I think the worry bs0 and schluej was more that you moved within Germany and could in that case have taken your DSL contract with you instead of making a new one. That is obviously not possible when you are coming over from England.
Kind regards, Sven
