Your WiFi has nothing to do with o2. Are you talking about a DSL / fibre Internet contract?
If your contract was concluded in a shop, you will need to speak to the shop if you want to change it.
If you are having problems with the connection with Vodafone, it is likely you will have the same problems with o2 as it is the same connection. It would therefore have made sense to resolve the problems with Vodafone first.
I know, but before that, i had a Fritz box and never had a problem, changed to Vodafone and it lags and interrupts every 5 minutes, but my question was not about this, it’s just that I made a new contract with o2, but the guy gave me full prices like a new customer, while in my app I have way cheaper options, is there a way to change it with a cheaper option I have on my app? Even better would be before it actually arrives, or I need to cancel the current contract and make a new one on the app?
o2_Giulia, 24.11.2024 15:20: Full quote removed
If the contract was concluded in the store, then only the store can change it.
Contracts concluded in the store are binding.
If the contract was concluded online or over the phone, you have 14 days to cancel it.
Hello @Gabri117,
unfortunately, we cannot make any changes to contracts that were concluded through an o2 shop.
If you want to change to a different plan, this can only be done by the shop staff themselves.
In your case, the contract would have to be canceled and completely re-concluded. Since this is an upgrade, this should be possible.
Best regards,
Giulia
Thank you for the reply, so i just call the shop and tell them I’m making it through the app got it.
o2_Giulia, 24.11.2024 16:08: Full quote removed
Hello @Gabri117,
I assume that they won’t accept that.
You will have to conclude a new contract with them as well.
Best regards
Giulia
Hello @Gabri117,
I assume that they won’t accept that.
You will have to conclude a new contract with them as well.
Best regards
Giulia
Can he? I mean I didn’t know about the offers on my app, plus he kinda messed up on my plan and didn’t even let me choice which router i wanted, the guy was cool and open to talk, so I don’t think it will be a problem.
anyway, if he say no, he told me he can upgrade the plan from 100mb to 1000 without changing the router or anything, do you actually know if he can?
The problem is that you signed a contract in a shop and there is no right to withdraw from such contracts within 14 days as there is with contracts concluded online or by telephone.
In theory the shop could agree to cancel the contract as a gesture of good will and then you could go ahead and order online, but that is a decision for the shop to make and not something you are entitled to.
Hello @Gabri117 ,
bs0 has already written it.
Try the shop and let us know what they do. 
Kind regards,
Solveig
The problem is that you signed a contract in a shop and there is no right to withdraw from such contracts within 14 days as there is with contracts concluded online or by telephone.
In theory the shop could agree to cancel the contract as a gesture of good will and then you could go ahead and order online, but that is a decision for the shop to make and not something you are entitled to.
Thank you for the clarification, yeah i signed a contract in the shop, I’ll try and call him but at this point I don’t think it’s possible
best regards, Gabriele
Hello @Gabri117,
could you already talk to the shop staff about the possibility of changeing your contract?
Best Regards,
Gerrit
@Gabri117 please dont touch the full quote button. For answers take @and Username . Thanks
@o2_Gerrit no I didn’t call him anymore, I’ll just change it later with him and just pay the normal price.
One question I’d like to ask, he said it would take a month for my router to arrive, but I received an email saying march 2025, also a link for the “vertragstatus” but it just show me the help page of o2, how can I track it? I only have a order number that start with “EPOSC” but that’s it
best regards, Gabriele
@Gabri117, you wrote in the beginning that your Vodafone contract is active, is that correct?
If so, is it possible that it runs until march and our shop did a change for your connection from Vodafone to us? In that case you will have a confirmation online or by e-mail or letter from Vodafone about the ending of your contract with them.
This could explain why you received our confirmation for a date in march 2025.
Best Regards,
Gerrit
@o2_Gerrit yeah that is correct, the o2 shop is handling everything, a few days after I requested the new one with o2, i received a cancellation email from Vodafone.
so how does that work? I receive the new o2 router this month and pay both till march 2025? Or the o2 router arrive on march 2025, that’s one thing I didn’t understand.
thank you for your patience
@Gabri117, the latter will be the case. With his change of provider (Anbieterwechsel) your contract with us will be activated the date when your current one ends and you will receive the router the week before that happens.
Regards,
Gerrit
