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Hello everyone,

 

I’ve ordered a Cable internet contract, and received my Fritzbox 6690 last week, and directly set it up and walked through the wizard to get the modem set up.

 

As far as I understood, it should show me a temporary internet page until my contract gets activated next month.

 

However, I see no temporary page, and the Fritzbox seems to “hang” on this message “Establishing connection... This process may take several minutes, depending on the line.”

 

Also the Power/Cable light is blinking

 

The Fritbox looks like this:

 

Now I am wondering:
1. Is the connection from my local cable provider simply not active yet?
2. Is something wrong with the connection in my building?
3. Is it the cable in my apartment that is the issue?

 

We’ve never used the cable connection in the past 10 years, because we dont watch cable tv.

 

What would be the best thing to do? Should a technician come? Should I just wait until next month until my O2 contract goes live?

 

Thanks for your help!

Hello ​@MickMick,

welcome to our o2 Community 😀

it looks as if the connection is not yet active. But that should change in the next few days.

Have you received any information yet as to whether or not a technician needs to come to activate it?

Best regards

Giulia

Hi Giulia,

Thanks for your reply!

According to My O2, no technician needs to come by:

Sie benötigen keinen Technikereinsatz. Um die Installation erfolgreich abzuschließen ist es notwendig,dass Sie Ihren Router vorm eigentlichen Aktivierungsdatum anschließen. Die Installation war erfolgreich, wenn Sie die Telefonica Startseite sehen.

 

My doubt/worry comes from the fact that my line seems to be “dead”/I dont see the Telefonica/O2 page.

If the line is not active yet, that’s fine, but I’m worried it will be hard to get a technician in December, seeing how busy that month always is :-)

Cheers,
Mick

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