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Poor service, poor interntet

D
Rang

Respected, 

In the last 10 days agony with O2 is still here. 

Each day I call for the same reason - Internet connection is very poor - Internet connection comes and then disappears for couple of hours. 

Tehnicians on hotline do not speak English - what a shame for Telecommunications company. 

Costumer service: 0 - very poor 

I still don‘t have internet. Please tell me: if I skip paying bills your company will sue me, right? Should I sue you for not providing me service I payed for? Please let me know. 

Edit by o2_Steffen: Thread moved from DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline 07.02.2024/21:21

5 Antworten

schluej
Rang

Moin,

for English service 

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

 

What kind of router are you using?

Live long and prosper 🖖
D
Rang

Fritz Box 6660 Cable LQ 

CM Mac 

XX:XX:XX:XX:XX

 

Edit o2_Sven 24.08.2022/15:49: Please do not post your MAC-Address here, as this is a public community.

D
Rang

Yes you have hotline on English, but when that person from english hotline connect me with technical department technicians says they do not speak English. 

I catch only one, friendly guy who actually speak English but line broke down (hang up the phone) and unfortunately he couldn’t help me. 

I still don’t have internet connection and I am not able to work from home.. Will you ever solve this? 

schluej
Rang

Have you try to enter the CM.MAC in „Mein O2“ is it possible?

The FRITZ!Box is rent from O2?

Live long and prosper 🖖
D
Rang

What disappointment! There is no progress in the services you provide! Still rude people in costumer service who just hang up on you when they have no answer! (please leave me out of the story: the line broke)  Extremely unprofessional. 

 

From the other side, internet connection is still poor and unstable. What a shame! When I called costumer service for support, I was told that ticket was made and I have to wait for the next 48 hours. So, in principle 2 days without internet…. 

 

Question: How dare you to charge for service that you are not able to provide?

 

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