Call the hotline or use the Mein O2.

Are U using DSL or Cabel connection?

Because 88:03:55 is Arcadyan Technology Corporation that could be a homebox.

A homebox not rent from O2 will not work.

@branbran Has the router been used before or is it brand new?

I see. I will check it in the shop tomorrow. 

Thank you very much!

It is an old one… my friend gave it to me. 

Buy a FRITZ!Box 7510 (no 5Ghz WLAN) / 7520 (used from eBay) / 7530 oder 7590.

A homebox not rent from O2 will not work.

If you rent a homebox from O2 you will pay 50€ one time fee, monthly 4€ and 10€ p&p.

So a FRITZ!Box could be the better choice and the FRITZ!Box is the better router!

Hello @branbran,

welcome in our o2 community

If I understand you correctly, you have ordered your internet with a cable connection (to be connected to the TV cable socket)? The routers mentioned above are not compatible with it. If you want to rent a router with us, it would be a Fritzbox 6660, especially for cable connections. A Homebox or Fritzbox 7… will not be working with this line.

If you want to rent the Fritzbox 6660 with us, the charges are as follows: 49,99 EUR setup fee and 9,99 EUR for shipment. Additionally, we charge 4,99 EUR monthly rent.

Of course you can also use your own router. Please make sure that it is a cable router that supports at least DOCSIS 3.1.

Please let us know if you want to order the Fritzbox 6660 from us. We will contact you via private message then.

Best regards

Giulia

Hello @branbran,

have you already decided to buy or rent another router? If you need further help, please let us know.

Best regards

Giulia

Hi Giulia, thanks. I have ordered the router from O2. But the delivery was not smooth. Now the router goes back to O2 :S

Hello @branbran,

this is of course annoying. In this case, please contact our customer service (English hotline 089 66 66 30 081) to send it again and have them check whether the address is correct.

Best regards

Giulia

Hello @branbran,

have you received your router in the meantime and is everything working as desired now?

Please let us know if you have any further questions.

Best regards

Giulia

hello Giulia,

Not yet. The router is on the way back and they let me wait. Almost one month is passed… 

Best regards,

on the way to O2. And I could only ask them to re-send when I recieve the confirmation. 

Hello @branbran,

Maybe I can speed this up a little I have sent you a private message. Your will find it in your inbox.

Best regards

Giulia

Hello @branbran,

I hope everything is working fine by now

If you have any further questions, please let us know.

Have a nice weekend!

Giulia

Hi Giulia,

Now everything is fine on my side. 

Thank you very much! 

Have a nice weekend too. 

Best,

Hongwei

Hi @branbran thanks for your answer.
We are happy that everythink looks fine now.
If you have any further requests, you´re welcome.

Kindly regards 
Michael