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Payment for router

I
Rang

Good morning!

Last year in November my first contract with o2 ended but I signed a new one in September (with o2 also). 
when asked if I have the router, man working in a shop said I can use the one I got and put the new card there.

 

Today I got a rechnung, for almost 90€ for not giving back the router even though it’s still being used. I remember in my contract about giving it back but I thought that if I still continue with o2 I don’t have to? 
 

Can we do something about this? Of course If needed I’ll pay, but I want to know if it’s one-time pay or now every month it’ll be the same. 
 

Thank you in advance for any answer!

 

o2_Giulia, 24.01.2024, 12:13: verschoben von O₂ Home: Rechnung zu English O₂ Community: Broadband & Landline

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Lösung von o2_Sven 24 January 2024, 15:35

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7 Antworten

o2_Sven

Hello @icia ,

welcome to the o2 Community 💙.

A router is always bound directly to the contract that you received it with. I’m sorry that you received some misleading information from the shop there, at times we had models that were sold instead of rented and just from a technical standpoint you can of course also continue to use the router, but since it is a rental unit that was part of the contract that you terminated, it should have gone back to us. You can still return your current router back to us and then you’ll be refunded the amount that you were charged on your current bill. You’d have to either get your own router or rent a new one under your current contract then though.

 

Best regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
I
Rang

Thank you for such a fast answer!

 

If I leave it with me then every month I need to pay the same amount? Because on the rechnung there is „one time pay” so I got confused. 
 

Of course if needed I’ll send it back but I’d be thankful if it would be possible to rewrite this router to the new contract somehow? :)

o2_Sven

Hello @icia ,

the sum that you were billed for the router, is a one time payment and is not recurrding. Switching the router over to your new contract is not possible and while you can continue to use the current hardware, as it belongs to a contract that is no longer running, any further support like switching it out in case of a defect wouldn’t be possible.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
I
Rang

Thank you so much for the information and your answers!

 

Have a nice day, Alice. 😀

o2_Flo
Benutzerebene 7

Hey @icia,
thanks for your kind reply :) Are all your questions answered? Or can we still help you here?

Best regards,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
I
Rang

All my questions are answered, sorry If I forgot to close the discussion or something, it’s my first time here haha. 
 

Thank you!

o2_Flo
Benutzerebene 7

Hey @icia,

That's not a problem at all :) You are welcome to mark the answer that was the "best or correct answer" for you. 

Greetings,
Flo 

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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