Hello,
I cancelled o2 myHome Internet contract in April 2024 and I got a final receipt yesterday. I was a little bit surprised that I charged with 81,77 € because it’s claimed that I didn’t send the device that I rented. I got a confirmation email on 16.04.2024 that I returned the rented device.
Is there any way to correct the receipt?
Kind regards,
Safa
Good morning
It's great that you've come to us with your request 💙
But it's a shame that you've canceled your contract with us. I have just checked with you and can confirm that the fee is a compensation for the router that was not returned.
I apologize that the router was charged even though you had already sent it back to us.
Do you have the shipment number / RET order number for us? I would be happy to ask you for this in a private message so that I can forward your complaint.
Kind regards
Kathi
Dear Kathi,
Thanks for your answer. I have the RET order number but unfortunately I cannot send you a private message at the moment as the system tells me that ‘the user only can get messages from the ones who’s followed by the user’.
Kind regards,
Safa
Great, thanks for your help 😊
I have just sent you a personal message from the o2_support account where you are welcome to reply 📧
Best regards
Kathi
Good morning
Thank you for mentioning the RET number, I have now forwarded your complaint for calculation.
The check will take a few days but you will then (if everything fits) receive a refund from us.
Thank you for your patience.
Kind regards, Kathi 🌞
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