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Order was closed before activation date

  • April 25, 2022
  • 6 Antworten
  • 61 Aufrufe
O
Einsteiger:in

Hi O2 Support Team,

 

May I ask you why my order (Home XL Flex) was moved from "Offen" to "Abgeschlossen" tab with an Abgeschlossen status while it was not even activated yet? The activation date was settled for 4th of May. I have already received a router and connected within apartment to the socket (no service of course so far).

I have checked the progress within order and presently it is on the step 4 (in work), so it has not been completed yet.

Now I am not sure if it will be activated on agreed date since Auftrag status was changed to Abgeschlossen. 

 

Please kindly advise.

 

Many thanks and kind regards,

Oleksiy

Lösung von o2_Sven

Hello @Oleksiy ,

thank you for the message.

The activation of your contract is going ahead normally and is currently planned for May 5th.

I’ve also changed your contactnumber as you have asked.

 

Kind regards, Sven

    6 Antworten

    O
    Einsteiger:in
    • Oleksiy
    • Autor
    • Einsteiger:in
    • April 26, 2022

    Just a little update…

    On the web page in personal cabinet it shows as "Offen" however in O2 App it shows as "Abgeschlossen"…

    Please kindly advise what is actual status of the order.

    Kind regards,

    Oleksiy

     

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • April 27, 2022

    Hello @Oleksiy ,

    the order being moved into the “Abgeschlossen” Tab happens automatically after a period of time, this has no influence on the actual order being stopped or cancelled, if that had been the case you’d also have received a separate document detailing this. If you want us to directly check your order, we’ll need to know a few more things from you, in that case we’d move to private messages. If you’d like that give us a small headsup here so that we can contact you like that.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
      O
      Einsteiger:in
      • Oleksiy
      • Autor
      • Einsteiger:in
      • April 27, 2022

      Hi, @o2_Sven 

      Many thanks for your kind reply. Above is duly noted with thanks. As long as it is OK from your side it is OK with me as well. However I have another issue with my contact number (discussed in another topic) therefore please kindly send me a private message.

       

      Thank you and kind regards,

      Oleksiy

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • April 28, 2022

      Hello @Oleksiy ,

      I’ve sent you a private message via our o2_Support User, you can find it in your Inbox.

      Please let us know here in the thread when you have responded to the message.

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
      O
      Einsteiger:in
      • Oleksiy
      • Autor
      • Einsteiger:in
      • April 28, 2022

      Hello @o2_Sven ,

       

      Many thanks. I have already replied to you with all details in private message.

       

      Kind regards,

      Oleksiy

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • Lösung
      • April 29, 2022

      Hello @Oleksiy ,

      thank you for the message.

      The activation of your contract is going ahead normally and is currently planned for May 5th.

      I’ve also changed your contactnumber as you have asked.

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
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