The order confirmation with the DSL credentials is usually sent by post. Please make sure that you have entered the correct postal address and that your name is on the letterbox and on the doorbell. 

See also:

Thanks for the response. My name was missing on the letter box hence it didn’t got delivered.

Now is there any other way to get those details?

As per the suggested link, the details will be given in E-mail of “Welcome to O2”. However, I have not received such email as well.

Regards,

Vishal Solanki

Hello @Vishal Solanki ,

welcome to the o2 Community .

We can send the document out again. Once your connection has been activated, you’ll also be able to register your contract for mein o2 and see infos like the credentials you’ll need for the router.

Kind regards, Sven

Thanks Sven for confirmation.

Is it possible to send an email on order confirmation instead of by post? 

If possible, then it would be great and quick turn around to my problem.

Regards,

Vishal Solanki

Thanks Sven for confirmation.

Is it possible to send an email of order confirmation instead of sending it by post?

It would be great and quick turn around to my problem.

Regards,

Vishal Solanki

Hello @Vishal Solanki,

I will send the Welcome letter via E-Mail to you within the next minutes.

Please let me know if you have received it and if everything worked well with the activation of your DSL line today.

Best regards

Giulia