O2 service availability in new apartment

Hello, How to know whether the O2 provides the service in a apartment ?

You can check the address via the o2 DSL availability check. O2 does not know the equipment of individual apartments. If necessary, ask the landlord how the apartment is equipped. A functioning TAE socket is required in the apartment for a DSL connection. 

One of your agent i called cheated me. I called him to ask for the transfer of internet and now I have received the new contract completely starting 07-oct-2024 and I do not want that new contract instead use the old contract. What shall i do next ?

Within how many days can i cancel the old contract?

Sorry, within how many days can i cancel the new contract ?

I want to immediately cancel the contract. I do not understand how this contract was made on the phone call.

Thank you for the form. Is it ok if i fill and send it by email? or is it must to send it by post?
Can the contract be cancelled by calling customer care services ?

Hey @koppadrbk007,

Welcome back to the o2 community after 4 years. 😄

It's not great that you have an unwanted contract. The various options are listed in the form. You can also send it by e-mail to widerruf@cc.o2online.de

Kind regards, 

Lea

Hey @o2_Lea,

Thank you :)
Hope you are doing good.

I have sent a mail to cancel the new contract in English, is that ok? Or the email must be sent in German only.

Thanks,
Ravi.

You should use the form I have linked to ensure that you provide all the required information. 

Please note that “Widerruf” and “Kündigung” have two different legal meanings in German. “Kündigung” is generally only possible by observing the cancellation period to the end of the agreed contract term. To ensure a clear declaration of intent, it is therefore advisable to use the German-language form with the correct German-language terms and not any inappropriate translations. 

Hey @koppadrbk007,

English should be finde. Did you send the form that blablup has linked? 

Hello @o2_Lea ,

Yes, but it does not have anything in English. I have downloaded it. Will fill and post it now as email in English did not work. I did not get any reply after writing to widerruf@cc.o2online.de

@koppadrbk007 Have you received a confirmation of receipt? Processing the revocation takes a while😊

Hello @o2_Lea ,

I have received an automated mail, but I have not received anything after that.

I have written the email in german now and you can find it below.

Sehr geehrte Damen und Herren,

Hiermit widerrufe ich den von uns abgeschlossenen Vertrag über den Kauf des Produkts O2 Home S 50 (Auftragsnummer: CINAxxxxx). Meine Kundennummer lautet xxxxxx. Das Produkt wurde am 13.09.2024 im Namen von xxxxx unter der Adresse xxxxxxxxxxxxxxxx bestellt. Bitte widerrufe diesen Vertrag/das Produkt so schnell wie möglich.

Mit freundlichen Guusessen,
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I will also post a letter tomorrow with the same content. Hope it helps.

edit o2_Solveig 23.09.2024, 19:54 Uhr pers. Daten 

 

Hello @o2_Lea @blablup,
 

I got the confirmation email from O2 saying the new contract has been cancelled. Thank you for your inputs.

Thanks,
Ravi.

Hey @koppadrbk007,

It takes a little while for a revocation to be processed.I am pleased that you have now received confirmation. Feel free to Mark the answer that helped you the most as the solution. (“Als Lösung markieren”). 😊

If you have any further questions or are unsure, please feel free to contact us at any time.💙