Dear O2 Team,
I have ordered online O2 My Home M on 2nd November.
today is 10th November, but i have not received any Home spot device or sim card, while my neighbors got them within 3 days.
can you please kindly check what happened to my order, and why it took so long.
my order number is : XXXX
best regards
Palwasha
Edit by o2_Juliane: removed personal data / order number and moved topic to correct board.
Hi
welcome to our o2 Community. I set up a new post for you, so we can have a closer look on your question. 
At first, please mind not to post any personal data or order numbers publicly in this community to be save with your data. 
You wrote, that you ordered the o2 my Home M together with the o2 HomeSpot online on our homepage, right?
Did you received an e-mail with a link, where you can check your order?
Greetings
Juliane
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