I have ordered internet two days ago, And I received the order confirmation email with an order number, But neither with the order status link provided in the email, nor I typed in the order number into o2 order status checking portal, it led me to “order number not correct” result. What should I do to know the status of my order?
Thanks
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I understand that I have 14 days right of withdrawal. I would like to cancel my order instead of waiting for an order update and would like to go for other solutions. How can I cancel my order? Thanks!
Hi
at first I want to welcome you in our o2 Community. :)
I am sorry to hear, that you want to cancel your o2 my Home tariff.
To use your right of withdrawal you can use this formular and send it via mail at widerruf@cc.o2online.de or via post within the first 14 days.
You can find all information and adresses on the formular.
With this formular you can cancel your tariff contract (“Widerrufsbelehrung für Dienstleistungen” on page 1) and the order of the router, if you ordered one (“Widerrufsbelehrung für Warenlieferung” on page 2).
If there is anything else we can help you with, please let us know. :)
Kind regards,
Juliane
Thank you Juliane, the withdrawal form requires a customer number, but I didn’t find it in any attached file since there is no letterhead of “our reference” (according to the instruction) and there is only an order number in the confirmation email which I used in the form. Does it work?
Hello
we have received your withdrawal form, you should also get a confirmation about the withdrawal in the near future. Your customernumber should generally be found on the documents that you have received from us in the upper right side of the pages as “Unser Zeichen: S-….”.
Kind regards, Sven
Thank you Sven! I still didn’t find the customer number, but as you said that I will expect a withdrawal confirmation letter so which means my withdrawal form is enough to proceed, right?
Hi, I didn’t get any confirmation about the order withdrawal. Can you check if it is withdrawn, otherwise it will pass the 14 days of withdrawal period. Thanks!
Hello
the withdrawal is being worked on, we are still waiting for the response from the line provider for the cancellation. We hope to receive this before the easter days. You did everything correctly and within time so you don’t need to worry on that front, it’s just that the process itself is sadly taking a bit at the moment. That’s also why you haven’t received the confirmation yet.
Kind regards, Sven
Hi, could you kindly check why my contract is still not withdrawn and why I still received this email? Thanks!
Hello
the email was sent out automatically, the withdrawal is still in work, I sadly enough can’t tell you anything new here, except to please have a bit more patience.
Kind regards, Sven
Will I be charged since the contract starts from 12th?
Hello
as long as you don’t use the connection you will not be charged for it.
Kind regards, Sven
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