I took an o2 homespot M flex on October 26th, 2023. Instantly got an order confirmation and waited for the shipment status. Waiting for a few days and finally called the customer service on October 30, 2023.  They said that the order is already shipped and I can expect it the same day or the next  day. They also told me that there is no shipment status and tracking number for homespot orders(weird). So I waited again until today (October 31, 2023) and again called the customer service.

They told me that the shipment can take about 7 days and it is still not shipped and that I should wait for the shipment status email. When I told about my experience about the customer service call the  day before, she just told me that it was a mistake. 

So, if yo u can help me, is there anything I can do  to  know my order status? How long should I wait for the order to arrive? I am also thinking about canceling thr contract since the customer service in my opinion is a disaster.