Hi, I moved to a new address.

I wanted to bring my connection HomeSpot L (the old one 100Mbit) to my new home. I've called 3 times, and they first told me that I couldn't get my internet plan at the new address, probably because the new home spot L is 250Mbit, so they told me I could get cable.

I've been told that I would get cable free of charge and my plan would be the same, I just needed to confirm the email/calls that I should've received the same day (which I did not, still not received, 3 emails/calls from the technical department mind you) and make an appointment with the technician.

The third time I called they also said that I could get cable, but now I connected the dots and told them that I have 100Mbit connection and not 250Mbit which they assumed I had.

So the employee after what I said confirmed it with his colleague, and then he said he could just move the address, and i just needed to confirm the email of my moving (Which I also did not receive).

I tried getting help on WhatsApp but they told me that I needed to use Live chat on the website which is unusable like app, after logging in it gets stuck in a loop of clicking login. On the app I get a 403 error everytime, tried to reinstall it but to no avail.

I'm out of things to try so I hope/beg someone to help me moving my LTE/5g connection to my new address.

Getting real desperate.

Sincerely,

Hu Iang Long