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Hello,

I recently ordered the O2 My Home M Online (last Saturday). I was told I will receive confirmation email and I received a confirmation on my email with the order number (XXXXXXXX)

However, when I was checking the delivery status, the order number was invalid.

Can someone help me with this issue and let me know the current status

Thanks in advance.

Nilesh

 

Edit o2_Sven 13.07.2023/13:37: Moved thread from Mobilfunk zu Hause to English o2 Community: Broadband & Landline, removed personal information

Hello @PEDNENI ,

welcome to the o2 Community 💙.

You should check your mailbox, since the postal service tried to deliver the package to you. As that wasn’t successful the package is currently being held at a post office close to you, where you can retrieve it from.

 

Kind regards, Sven

Can you send me the tracking ID?

Regards

Nilesh

Hello @PEDNENI ,

I’ve send you a private message through our support account. You’ll be able to find it within your inbox. Please respond here in the thread once you’ve answered the private message.

 

Kind regards, Sven

Hi

yes i have received my parcel today from post office so thank you for your assistance.

 

Regards

Nilesh

Okay, if everything has already worked out, then we can of course ignore all of that. If you do have any further questions, then please let us know.

 

Kind regards, Sven

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