o2 DSL termination of contract

Hello,

I would like to cancel my o2 DSL contract. I have already sent in an online notice for the termination. I was asked to call a specific number to confirm the cancellation. When I called the number, I was told that they do not accept cancellation calls and gave me a different number which was out of service. I then called the English helpline and was given a different number and once again the number was out of service. Since I do not speak very good German it will be really helpful if someone speaking English could help me out.

Posts merged / o2_Antje

@Sreyabnrj7 Sorry i forgot to mention a small detail: 

Please send back the router after contract deactivation, cause it’s rented hardware  which has to send back after cancellation.

Please use our return portal to send your router back: http://g.o2.de/GAF You can also print out a return label  there. The return is made with DHL and is free of charge.

Best Regards Matze 

@Sreyabnrj7 You are welcome 😃

Best regards Matze 

Hello @Sreyabnrj7 ,

your contract was terminated on the 18th of May.

Kind regards, Sven