Skip to main content

Hello,

I placed an order for O2 DSL on 21.07.2020. The technician was supposed to visit today. Two times, I explicitly mentioned to the O2 customer service that the building do not have a bell system and that the technician must contact the front desk of the building and give my apartment number and my name and then the front desk would call us. The technician did not tell the front desk this information and did not call or inform us directly and left without activating the internet. This is completely unprofessional and customer unfriendly. I have already been waiting for 3 weeks to get internet. I contacted your customer service but they were rude with me and said that I have no other option than to wait till 19.08.2020 which is too late. And now I received a message that I can use my WiFi from 21.08.2020 suggesting that I have an appointment for then. This is extremely unsatisfying, as I urgently need internet. I called O2 service desk again asking for an earlier appointment. Even though the customer service executive promise to give a new appointment. My appointment is unfortunately not rescheduled so far and I have no internet for a 1 month now. Additionally, it is still uncertain if the same issue will not be repeated for the future appointment.

Regards,

Anshupa

Edit o2_Lars: Transfered from DSL/Router to English/Broadband

Moin Moin,

pleas connect your homebox.

And check the status of the following LED

  • DSL
  • Info
  • Internet

Important is Color and On, off or blinking. 

 

Hi,

Only the WLAN and Power LED are green.

 

 

 

Pleas wait for @o2_DSL the could help you.

Hello @Anshupa and welcome to our o2 community :-)

I am sorry to hear that your DSL connection has not been activated yet. If y new apointment is necessary we always try to get the next possible date. Unfortunately this most of the time is not the follwing day or the day after.

I am sure you already informed your front desk that a technician will come to a new apointment and may need access to the infrastructure in the building to activate your DSL connection?

Regards,

Lars

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community