Hello,

I placed an order for O2 DSL on 21.07.2020. The technician was supposed to visit today. Two times, I explicitly mentioned to the O2 customer service that the building do not have a bell system and that the technician must contact the front desk of the building and give my apartment number and my name and then the front desk would call us. The technician did not tell the front desk this information and did not call or inform us directly and left without activating the internet. This is completely unprofessional and customer unfriendly. I have already been waiting for 3 weeks to get internet. I contacted your customer service but they were rude with me and said that I have no other option than to wait till 19.08.2020 which is too late. And now I received a message that I can use my WiFi from 21.08.2020 suggesting that I have an appointment for then. This is extremely unsatisfying, as I urgently need internet. I called O2 service desk again asking for an earlier appointment. Even though the customer service executive promise to give a new appointment. My appointment is unfortunately not rescheduled so far and I have no internet for a 1 month now. Additionally, it is still uncertain if the same issue will not be repeated for the future appointment.

Regards,

Anshupa

Edit o2_Lars: Transfered from DSL/Router to English/Broadband