I recently moved to a new flat and I waited more than 1 month (paying) for the technician to come. After multiple missing appointments and different answers received by the O2 operators, the technical service claimed that it was not possible to install ADSL in the new apartment (just by phone call, without coming). They give me instruction how to cancel that contract in order to open a new one with a SIM card. I followed the indications and I gave back the router. I received the acknowledgment of both (included the e mail sent to cancel the old contract, otherwise it was not possible to open a new contract). Unfortunately the new connection was not so good and I canceled in the same way the contract within the 14 days as it is my right. Now I received a bill regarding the old contract. I asked informations to the shop and they cancel it another time for me last saturday. I am asking O2 to give me the money back for these months since I did not receive any service (O2 was not able to provide me with internet connection) and I followed the instruction you gave by phone to cancel the contract (If I am not wrong phone call are registered). Thank you for your help.
Hi!
I am trying to contact someone since the support team is not answering in both private chat and old discussion. Can I please have help? I am waiting a payment from o2 (we agreed on the chat) but it never arrived. I have been told to wait 7-10 days but now is 27 days that I am waiting (issue related to June 2022) and I am not receiving any answer. Can you please help me?
Edit by o2_Andrea: Beitrag zum vorheigen Anliegen verschoben
Hi
Thanks for the reminder, I replied to you via private message.
Kind regards Matze
O2 is not fulfilling the agreement made with the moderator, after 4 months discussion.
After many months I agreed with an O2 moderator to receive a certain amount of money as credit since I canceled properly my contract (as O2 operator told me to do) since O2 was not able to install a new connection in my new house (so no service provided). I was told to wait 7-10 days in order to have the money but they did not come. I asked the moderator and he told me that the dept in charge to give me the money somehow cancel this order, without telling me anything. The operator told me to wait until Wednesday, but he never came back to me. This is all very frustrating.
Edit o2_Lars: Moved to existing thread - 11.12.2022
The credit amount will be transfered to you bank account with in the next 5 business days. I am really sorry for the delay but I'm glad we were able to sort it all out.
Best Regards Matze
Hi Matze,
very good, I will check and let you know if I will receive them. Thank you for your work!
very good, I will check and let you know if I will receive them. Thank you for your work!
Kind regards Matze
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