Hello,
Our home internet started to lose its stability in the last 2 weeks. We had a DSL modem connected to the TAE socket. We would have internet for 2-3 hours and then we would lose it for random amount of time, sometimes 10 minutes, sometimes hours. The WLAN lights are always blue, the internet light flashes red really fast, the DSL light would flash blue sometimes as fast as the internet and sometimes slower. We sometimes see them all being blue, connect to the internet, 10 minutes later again they start flashing…
I called the O2 English speaking hotline and they told us the modem is defect and O2 rented us a new modem O2 Homebox 3. First day it worked fine and then we started to have the same problems. I called the English hotline again, this time they sent a technician. Today, the technician said the TAE socket was loose so he ‘fixed’ it and we actually saw the lights were blue. Not even after 5 minutes he left, internet light again started flashing red. I called the English hotline to tell them if they could reach the same technician and maybe he could return. They said they can’t so they gave us the number for technicians and told us that they can reach to the same technician.
08005251378 was the number and the guy literally made fun of us saying he’s just someone sitting at his desk and he has no magic wand to help us. I’m sorry but then why is he at the end of that number if he can’t even reach a single technician who’s on duty. All he did was laughing at us.
We are living in the house 3 people, all students and all working from home. We just want a stable internet connection that is available 24/7. That is what we are paying for after all.
