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Hi,

I had an appointment for internet installation today, the order number is CINxxxxxxxxx58B.
I am waiting at home during the whole afternoon 12-16h, eventually, I recived an email saying that O2 can’t accomplished the task today. Please make a new appointment…
It is already my second appointment, so I know from the first time that the technician can reach my through my phone.
But this time, I did not recieved the phone or any signal from the door bell, how could it happen?

Please let me know the reason and what did I do wrong? I really don’t want to miss the “third appointment”.

 

edit o2_Solveig 25.01.2023, 18:23 Uhr per. Daten editiert und verschoben von o2 Mobilfunk → English o2 Community : Broadband 
 

Hello @GuaZei,

and welcome to our o2 Community 😊

You certainly haven't done anything wrong, it can sometimes happen that the technician cannot meet the appointment due to illness, traffic jams or similar events.

Please make sure the technician has access to the telephone junction box (usually in the basement).

Have you already made a new appointment with our staff? I'm sure everything will go well this time.

Best regards

Giulia

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