Hello O2 community,
I am having a trouble with Fritz! Box 6660 which supposed to be activated today (May 11). I went to several O2 shops to ask for help, only to get an English hotline. I called the hotline, but the operator cannot diagnose why the connection was not established. Since I moved to Germany recently and cannot speak German at all, I cannot ask a technician to come (The booking can be made in German only). I would appreciate it if anyone can advice on how to solve the problem or how to ask a technician to come as soon as possible.
Detail
Fritz! Box 6660 (router sent by O2)
Activation date: May 11
Status: Used “O2 my service” app to set up the router. However, “power” light keep blinking. “WLAN” light stays lit. Followed the instruction of the app, rebooted the router many times. No change.
The Fritz! Box website says the internet is not connected (as shown in the picture below).
One concern is that I plugged the cable into the middle of the sockets (picture below). In the instruction, the middle socket should be in the upper middle, but the sockets at my house look like a reversed triangle. In this case, can I still use the middle one? If not, please kindly advise how I can fix it.
