Hi All, 

i hope you can help me, my internet suddenly stopped working since Monday with info led turning on.

i have O2 homebox 6641, at first I checked all socket to make sure nothing slipped, I then restarted the router from the router page, but still no internet, so I switched off the router and switched it on again but still this didn’t solve the problem. After few online searches using my phone, i decided to do a factory rest, everything started fine and I started to setup the router entered the pin code I have but it got rejected, I doubled checked my o2 account to see if I wrote it wrong, but I found the Void PIN matching the one I entered, so I tried again with no success.

yesterday I decided to abandon the o2 Router as all I saw online was many problems on same router and I decided to invest in another one, I got FritzBox 7530, I started to install everything again using the username and password on my O2 account, but every try to establish a connection with the internet failed, I even tried to enter the username with and without the @O2 part but still nothing.

on FritzBox router page, DSL is connected but internet is giving „nicht verbunden“, I tried to reach with the hotline, but due to the fact that my German is still not very good I couldn’t reach any conclusion, even to be honest the guys on the phone were helpful and tried to help me despite not speaking good English as well.

I really hope I will manage to find a solution here, thanks