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No Internet Home S 50 cable.

  • July 31, 2024
  • 3 Antworten
  • 25 Aufrufe
E
Besucher:in

Hello! I've Home S 50 with cable for almost a month. But today morning it has been almost 2 hours that there's no Internet. From the FritzBox menu, it says " Connecting " for the cable interface.

 

Edit o2_Sven 31.07.2024/10:17: Moved from DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

Lösung von o2_Maren

​Hello @Elijah2005, 🙂

Yes, we do have an English service hotline. They will be able to transfer you to the English speaking technical support team.

Englisch Service-Hotline  +49 (0) 89 66 66 300 81
Mo. – Fr.     8:00 bis 20:00 Uhr
Sa.    10:00 bis 18:00 Uhr

Best regards, Maren 🌼

    3 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • July 31, 2024

    Hello @Elijah2005 ,

    welcome to the o2 Community 💙.

    Have you already gotten into contact with the technical department? Depending on if this is an issue that is only affecting your connection or a regional issue, you’ll have to contact them anyway.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    E
    Besucher:in
    • Elijah2005
    • Autor
    • Besucher:in
    • July 31, 2024

    Hello @o2_Sven 

    Thank you for your answer. Could you tell me how to get in contact with them? Is there a number that I should call? And do they speak English?

     

    Best regards.

      o2_Maren
      • o2_MarenModeratorin
      • Moderatorin
      • Lösung
      • August 5, 2024

      ​Hello @Elijah2005, 🙂

      Yes, we do have an English service hotline. They will be able to transfer you to the English speaking technical support team.

      Englisch Service-Hotline  +49 (0) 89 66 66 300 81
      Mo. – Fr.     8:00 bis 20:00 Uhr
      Sa.    10:00 bis 18:00 Uhr

      Best regards, Maren 🌼

      Willkommen in der o2 Community! 💙
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