Hello,
I’ve had a contract with o2 for a year now, two weeks ago my internet stopped working. Since then I have gone to the O2 store many times to try and fix it, because I don’t speak German. They told me to call the technical service, but they don’t speak English. I also been trying to talk to them via text, and they are no help at all. I am tired and frustrated and angry. A couple of friends that speak German called the technical service and they were no help. It is unacceptable that I am paying for a service and nobody is helping or fixing it. Nothing is wrong with the line, they sent a new router and still doesn’t work. It’s been two weeks, with no response, no technical person coming to check, no help, nothing. It is the worst client service I have ever had. You should be ashamed. And also I’ve been trying to make a complaint but it is impossible.
I am beyond angry. You are the worst.
If anybody has a clue on how to either terminate the contract or fix this or make a complaint, I would really appreciate the help.