Hello, O2 Community 
My internet over “Kabel” - O2 MyHome XXL (1000 Mbit/s) should have been activated on 01.09.2023.
However, since the first day internet connection is not working properly. In total two tickets have been opened and closed by O2 because “connection is working”, which is completely false.
The issue itself is unstable internet connection. When I power up the router, I will only have internet connection for 20 minutes, and it won't work again until I restart the router. Of course, I cannot restart my router (Fritzbox 6690 provided by O2) every 20 minutes. Vodafone technicians have been 4 times to my basement (where the cable connection from the street is) and all they could say was groundwork (Erdbauarbeiten) needs to be done. However, O2 is unable to provide me with an estimated date when connection will be fixed.
As a last act of desperation, I requested the special termination of the contract in good will (through form in O2 website), given that O2 is not able to provide me with the connection I’m paying for. However, I got the information by the customer service that the request is still in progress (over 10 days now) and that I need to send it again in writing.
To be honest, I’m fed up with the situation. O2 does not solve my issue and doesn't let me finish the contract that O2 is not fulfilling. It’s now 25 days that I don’t have internet connection.
3 tickets opened, last one today:
***3724 (opened 02.09.2023, closed 18.09.2023)
***7429 (opened 18.09.2023, closed 25.09.2023)
***3073 (opened 25.09.2023)
Thank you
