No internet cable connection after activation date.
Hello,
I have subscribed a new contract with o2 for my internet connection at home (O2 Home L 250 with Fritz! Box router on rent and cable connection), the activation date was on 18.03.2024, the router was plugged in days before like the instructions on MeinO2 said and I also recieved a confirmation email on the day when the activation was supposed to happen, however I still have no internet connection.
The router's "Power/Cable" LED is blinking and the WLAN one is on, all the others are off and the cables are all plugged in correctly.
I already tried to solve the issue by using the My O2 Service app without any success.
What should I do to get my connection working? I really need it as soon as possible due to working reasons.
Call the hotline. If possible check the Kabel connection with a TV.
Already tried that without any luck.
Here is all the information I was able to obtain from the router
Don't know what to do with these though...
I forgot to add that unluckily, I have no chance to try the connection with a TV at the moment.
Call the hotline: „no signal on your TV socked“.
Hello @mirkontr,
welcome to our o2 Community
I'm honestly sorry that you're having trouble activating your cable connection.
Since a technician will probably have to be sent to you, please call our customer service so that a problem ticket can be recorded for the responsible cable network operator.
You can reach our English hotline on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).
Please let us know if the problem was solved quickly. If you have any questions, please feel free to contact us.
Best regards
Giulia
I called in and they sent a ticket to a technician to try and solve the problem.
I hope there will be a quick solution to this
Hello @mirkontr,
I'm pleased that our customer service was able to help you. Our cable network operator will then contact you to arrange an appointment
The technician will certainly be able to solve this, I'm very confident about that.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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