I have a Cable connection. It has not worked since yesterday’s morning, so we have been without internet for over 24 hours. We have tried contacting the English service, then the German technical service, with which I could hardly communicate. They opened a ticket and tried to resolve the issue by just restarting the modem from afar. I have just received an SMS saying the issue was resolved, but there is still no internet in my house. There was a phone number to call in case it hadn’t work, but when I call there is an automated assistant saying there is no one there to help me and restarts the call all the time.
I want my issue resolved. Can somebody help me?
Lösung von o2_Flo
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