Hello @Bogdan0990 ,

welcome to the o2 Community .

Have you already contacted the technical department concerning your internet access being down at the moment? You can reach it with the 0800 525 1378 . This hotline is primarily german, so you might want to have someone at hand that can translate for you if necessary.

If you already talked to the technical department, and need any further helpe, then please also let us know.

Kind regards, Sven