Hello,
I am trying to take over internet contract of the former resident on my apartment for last 6 months. We have tried twice to do so, even going to an O2 store. However, each time after I get the email to enter my details for the transfer, and I enter the required data, there is no further action. The former owner keeps getting charged, and I have no further communication regarding the switch. How can we rectify this issue and get the contract transferred to me?
Hello
welcome to our o2 community 😊
It's a bit strange that you haven't received any feedback on the application to change the contract owner. Normally, the processing of the application takes a maximum of two weeks. No emails have arrived either, not even in your spam folder, for example?
I'd like to take a look at the case. Since I don't have any data from you and the old contract holder yet, we can exchange this via private message. Do you have the data (customer and landline number, personal customer code)?
If so, please don't post here, I'll send you a message.
If not, the old contract holder would need to get in touch with us.
Best regards
Giulia
Hello,
thank you for your reply. I have contract from the original contract holder which I can share with you. Let me know how to share the information.
Y
Hello
I have sent you a private message for data exchange. You will find it in your personal inbox.
I will then get back to you as soon as possible.
Best regards
Giulia
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