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I've got absolutely terrible experience with o2 and entire customer support. I've been calling them since my router was connected by o2 technician, it still doesn't work obviously and there is no one to solve that issue - the only suggestions I receive is to restart router which doesn't work. Not mentioning that I had to call myself because I didn't receive a call as I was promised. I'm really tired of that service and entire o2. It's 3 weeks waiting for internet and then it's already 5 days after connection and I still do not have internet. Simply terrible.

 

(Moved to our english community: Broadband/DSL, o2 Michi)

Sounds very frustrating. I hope a moderator can help you further. This can sometimes take a few days but all the mods are really very nice and genuinely helpful. :relaxed:

What kind of router are U using?

And from where you get the router.

The router is from o2. It's dsl.

you rent the router from O2?

What is the model name?

what is the DSL light doing?

Yes-router is from o2. It's o2 homebox 6742. Wlan and DSL lamps are steady blue light, internet is flashing red.

If internet is flashing red you have to enter the VoIP PIN.

What is the configuration page is telling you??

open http://o2.box while you are connected to the homebox via WLAN or LAN.

 

 

It never pass this-always stays at this step. App from o2 is always showing lack of network connection when I try to activate there

Call
 
O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

Tell them that you get switch wrong for the line.

The homebox is unable to detect the O2 Network. Step 3 of start screen is unable to detect the network.

Hello @Lvlonika,

welcome to our o2 community :relaxed:

I am really sorry that you have these problems with your new DSL connection.

Have you been able to report your problem to our technical support in the meantime? A technician may also have to repair the line on site, have our employees contacted you about this and have you already made an appointment?

If you need further support, please let us know, we will be glad to help you.

Best regards

Giulia

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