New customer discounts are only available for new customers. The prerequisite is that no o2 my Home contract has existed for the last 12 months. It's not that easy to cheat o2 ;-)

Hello @tritonk ,

we will be happy to look for an offer to extend your contract. Which rate is interesting for you?
blablup is right, new customer offers are only available for a new contract and only if it is actually a new customer contract. 

Best regards,
Maria

Dear Maria ,

I would like the same rate i have now (LTE my home s 50/10).

Also I saw that I can renew my mobile contract .

If it is possible I would like for 24 months contract the s23 Ultra 256 Black with o2 free boost s 6gb

Thank you!

Hello @tritonk ,

I looked for an offer for your DSL contract. Currently we can only offer the tariff "my Home XS" with up to 16 MBit/s at your contact address. Please have a look at the following PDF.
This would also mean a technology change for you.
Would you still like to receive an offer?

I have sent you an offer for the extension of your mobile phone contract by email. The offer is valid for 8 days, if you like it, you can accept it directly via the link in the email.
Here I have made you an offer with the Free S Boost Plus tariff, because then you get a higher monthly discount and save a tariff change fee.

Best regards,
Maria

Dear Maria ,

thank you for your reply.

I don’t have dsl and I don’t want it. I have the mobile for home internet option and I would like to continue this one .

Thank you.

Hello @tritonk ,

Your address is correctly stored in your customer data?
Or is it a different address?
Because we can no longer offer the desired tariff at the specified address.

Best regards, 
Maria

Yes it is correct.

why you can’t offer it ? It’s mobile not cable .

https://www.o2online.de/vorteile/fuer-kunden/internet-festnetz/homespot-tarife/
mine just change the name from “medium” to “small”.

Hello @tritonk , 

apparently it was determined that there is not enough coverage in your area for the o2 my Home via LTE.

We can only offer you a connection via DSL and there also only ADSL, not VDSL.

When you look at our availability check, you can see that we can only offer a connection via DSL.

I am very sorry that we cannot offer you something else.

Would you like an offer for a connection via ADSL?

It is very funny that I already using that connection (homespot , Home M- new is S LTE) and 

after checking with the link that you provide, it gives me only that option.

Then you need to keep your existing contract.

Evidently the website is not up-to-date but if you were to try to order it would not go through.

The offer has been renewed from the online portal to the new M tariff eventually .

Closing as solved.

Hello @tritonk ,

It's great that you got a suitable offer and accepted it. 
Feel free to contact us again here in the community if you have any questions. 

Best regards,
Maria