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Good morning ,

Because I moved to another city, I cancelled my O2 contract back in October. I received my “Abschlussrechnung” last December and what is my surprise that I have received this month a new “Abschlussrechnung”. In the details it says “Schadensersatz für nicht zurückgesendete Leihgeräte” but I never received a letter for what should I do with my O2Homebox or where should I send it.

I thought the usual was to first say the client what to do with the devices when a contract is finished and after that charge the client if the devices are not returned. Here I think is the contrary, I have the O2Homebox here waiting for the day O2 claim it to me, but I see you charge me first and ask later. For sure is a very good method to keep charging the client a bit more.

So here my question, how many new “Abschlussrechnung” will I receive in the following months until you decide to send me a letter explaining me what to do and where to send the O2Homebox? 

Thanks

The requirement to send the router back is stated in the contract so there is no need to send you a letter to request this.

If you send it back now you should be able to get the money back. You can do that here:

https://router-retoure.o2online.de/start/Dashboard/Index

Thanks for the answer @bs0 

I already delivered it to DHL. I will be charged the “Abschlussrechnung” about the O2Homebox next 20th of January. Is there a way to stop it or I have to wait to be charged and then after it get the money back?

Hello @Pedflo,

it's great that you've already sent the router back. Unfortunately, we can not stop the debit in time, you will receive the charges refunded to your account as soon as the return has been checked and booked out in our system.

We always remind our customers to return the rental devices with the cancellation confirmation. I am sorry that there may have been some confusion here.

Please let us know if you have any further questions.

Best regards

Giulia

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