New customer to O2 but internet speed I receive is 0.4Mbps

Warum O₂

Warenkorb

Service

Mein O₂

Vertragsverlängerung & Tarifwechsel

Jetzt Vertrag verlängern

mein-o2 flyout forwardlink with image

Schenken sie bis zu 50 % Rabatt

3 Codes für Familie und Freunde sichern

forwardlink with image

Dear Team,

I took a new O2 DSL connection for my home. After 4 weeks of waiting I got the installation done on thursday last week ( 05/03/2020).

I took a flex home S plan with download limit as 10Mbps. But after the installation I was informed by the customer service personal that the max speed they can provide is only 0.4 Mbps for which i have to pay the cost of the plan for 10Mbps speed and also they are recommending now to take a wireless connection additionally to meet the speed I want with ofcourse additional cost.

Unfortunately I was dissappointed with this information since if had knew that the max speed they can provide me is only 0.4 Mbps i would have chosen a alternate service provider who can give me better speed. Now that I have spent the cost for installation and 4 weeks of waiting, this information is meaningless to me.

can you please support what are the alternatives I have?

I have attached the screenshot of speed test done at various time intervals. Please check and support if possible.

Best Regards

Sheriff Manzoor

Seite 1 / 1

Dear Team,

I would like to know if i can get some status update ?

Please let me know if you may need any information.

Ticket raised is XXXXXXXXXX

Edit o2_Lars: This is a public forum. PLease never post any personal information like for example ticket numbers!

Hello @SheriffManzoor and welcome to our o2 Community :-)

I am sorry to hear that the desired bandwidth seems not possible on your DSL connection. If you already contacted our DSL technical department and openend a ticket for this issue, all necessary steps are already taken.

They will have a look into this and see if it is possible to solve this issue. As soon as there are any questions or some information is needed you will be informed via an SMS.

Regards,

Lars

Hello @SheriffManzoor,

since we did not recieve any comment from you for some time I think we may assume that the connection is now up and running as it should, isn’t it? :-)

Regards,

Lars

Dear Lars,

There were multiple tickets raised but the issue was not resolved so i had requested for cancellation of my dsl and moving to another one whi can provide me the speed I was lookjng for.

Thanks anyways for your response and concern.

Best Regards

Sheriff Manzoor

Hello @SheriffManzoor and thank you for your feedback.

I am glad to read that you found a solution for this, please accept my apologies that the connection you selectred from us did not work as intended.

Stay healthy in this troubled times.

Regards,

Lars

Deine Antwort

Anmelden

Werde Teil der O₂ Community!

Scanne Datei nach Viren

Diese Datei kann nicht heruntergeladen werden