I had an appointment for O2 DSL today but that didn’t work out. Now I have been on their customer care hotline for nearly 1 hour being sent back and forth between different people, just so I could talk to someone who speaks English. Finally, when I did get someone who speaks English, the call abruptly ended. The customer service for English speakers is really terrible and I don’t know how I can get a new appointment for a technician visit.
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Hi
Welcome to our o2 Community.
I am sorry that you had some difficulties to get in touch with someone who speaks english on our customer support hotline.
My System tells me you are back online and everything is fine with your DSL connection.
Can you confirm that?
Best Regards Matze
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