Hey @o2_Solveig!

I need help regarding my homespot. When I play online games on Playstation, I get NAT Type 3 which is strict and that causes me to lag out. Is it possible that I can have open IP for which you charge so I can get open NAT type 1?

Greetings, 

Fahad

Edit o2_Lars: Transfered to existing topic..

Hey @o2_Kurt @o2_Tobias 

I need to have my NAT type open so can you please authorize public IP address for me. I am willing to pay the charges for that.

Kind Regards, 

Fahad

Edit o2_Lars: Transfered to existing topic.

Dear @SHARKSINVEGAS ,

welcome in our community.

For the one-off price of 49.99 euros, we can give you a fixed iP address. This enables Nat 2, which is normally sufficient for the Playstation with the corresponding port releases.
Shall we make the switch for you at this price?

Kind regards,

Andrea

Hi @o2_Andrea,

I have already made the switch to get a fixed IP address. However, it has enabled Nat Type 2 on the Playstation for me but I do face a lot of issues with dysconnectivity. As I play Call of Duty Warzone, the game constantly disconnects and needs connection again to the internet so the game can function again. I only paid 50 Euros to have this issue resolved but unfortunately, nothing has helped make any difference and improve my experience with online gaming using Homespot. Kindly look into this matter and resolve the problem as soon as possible.

Kind Regards, 

M Fahad Khurshid

Dear @SHARKSINVEGAS ,

I am sorry to hear about your problems.

Have you already checked the network availability at your address with our Live-Check?

Kind regards,

Andrea