Moin Moin,

Stop Talking from WiFi!!

Your HomeBox(?) Is missing the DSL Synchronisation!

Call again, the tell the hotline that your HomeBox has no DSL Signal DSL LED is blinking ! Don’t talk from WiFi!!

I have called the hotline twice and informed them that dsl light is blinking. First time they noted down all details and sent me a dsl technician , he indicated dsl line is working fine. I informed the same to o2 cuatomer care and they provided new router. I am facing the same issue in my router as well.

Hi 

this is my exact problem which i am facing. Two technicians have visited my appartment and yet my issue isnt solved yet.

Any o2 service people can help me here or provide a technician appointment?

Hi @o2_Matze 

Could you help me in solving this problem

Hello @sixfire,

and welcome to our o2 Community

I'm really sorry that the repair of your DSL connection is taking so long

Unfortunately, we cannot arrange a technician appointment for you here. Please contact our technical support (0800 52 51 37 directly. Please also complain there that the previous technician has not fixed the connection problem.

The new router is also not functioning with the same error message, I guess? Please keep the new one anyway and return the older router. Please use our return portal for the return shipment. Here you can also print out a return sticker or download a mobile parcel label as a QR code. The return is made with DHL and is free of charge.

Please let us know if you have any further questions.

Best regards

Giulia

Hello @o2_Giulia 

Could you tell whether its possible to get some compensation or alternate solution till the internet is fixed?

Regards

sixfire

Hello @sixfire,

in order to bridge the downtime, our customer support can book additional mobile data volume for you if you are also a mobile phone customer with us. If not, you can order the o2 test card, with one month of unlimited data volume (free of charges).

After the issue is resolved, you can use this online form to request a compensation for the downtime.

Have your already reached our technical support in the meantime?

Best regards

Giulia

Hello @o2_Giulia 

I have my storung ticket XXXXXXXX and got my technician appointment today 

Regards

Arthi D

o2_Giulia, 26.01.2023, 13:55: personal data deleted

Hello @sixfire,

oh, that's great, of course, I'll keep my fingers crossed that the connection will work again and you can finally use the Internet.

Please let us know if everything went well.

Best regards

Giulia

Hello @o2_Giulia 

The telekom technician came and he found the dsl speed in my apartment is 20 Mbps DL which isnt expected. 

There is stability issue. 

He provided me a new dsl socket and tightened the dsl connection in the cellar, still the issue isn't resolved.

He said he will change the dsl port connection across the streets and call me. I didn´t receive his call yet.

If the issue still persists, then the ticket will be assigned to another technician.

Regards

sixfire

Hello @sixfire ,

is everything working again ? 

The message has been closed as solved.

Kind Regards,

Solveig 

Hello o2_Solveig ,

The internet is up since friday.

 I have ordered a o2 test sim card. But I received 3. Is there any way to return back sim cards and cancelling it. 

Hello @sixfire ,

Good that it works again with the Internet. 
If you got 3 sim cards, then you can revoke two of them. Please send a cancellation,
specifying the sim card numbers you do not want to activate, within 14 days of receiving the sim cards to the following email address:

widerruf@cc.o2online.de

Best regards, 
Maria

Hello o2_Maria 

Since I have already have a o2 prepaid card, I have sent a mail to de activate all the sim cards.

Hope its fine

Regards

Sixfire