Hello @Rastus,
Nice of you to get in touch with us in the community. You are very welcome. I had a look in your customer account and saw that you have already contacted customer support and a ticket has been opened. Have they been able to help you yet?
Kind regards, Bianca

Thanks for getting back. The told me someone will come over and have a look at the connection. I am still waiting. 

Hey @Rastus 
You will normally be allocated an appointment. Was that the case for you? Has the technician already been on site? 

Greetings,
Flo

Nope. No technician has come. Neither have I received a call or an email. And I am pretty surprised by this. It is not what I expected at all. 3 months trying to get internet. I've never seen this kind of thing before. The process around getting internet to work in this city...smh. not encouraging at all

@Rastus What is status of led from the Fritzbox? Have you login in user menu from the Fritzbox? What stand there?

Hey @Rastus,

Sometimes the technician does not have to enter the apartment, but can solve the problem at the distribution box on the street. Can you answer Joe Doe's question for once? 

Greetings,
Flo

Hey @o2_Flo

My issue has been resolved. @Joe Doe I spoke with a technician over the phone, it turns out I was using the wrong coaxial cable. 

Thanks. 

Rastus

@Rastus  Thank you for your feedback. We are pleased that everything is working as usual again.

And many thanks also to Joe Doe for his support \o/ 

Best regards

Matze