Warum O2
Warenkorb
 Service
Gelöst

My Internet not working

A
Rang

Hi o2,

 

can anyone check why my internet didn’t work since this morning? The dsl light is off.

icon

Lösung von o2_Manga 16 February 2021, 17:39

Zur Antwort springen

2 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

For a check you have to call o2 at 089787979400. If you don’t have a flatrate for your mobile phone you may also use the free phone number 08005251378. 

Please call when you are directly at the router. The sooner you report the fault, the sooner it can be fixed. Please do not hang up on the hotline yourself - after a few seconds it will continue!

o2_Manga

Hi @az_ihsan 

 

welcome back :relaxed:

Did you plug off the router for at least 10 minutes and start again? What happened? Maybe it was just a temporary disconnect. 

You may also try our DSL Hilfe App for assistance. If every step is done the solution is shown imediately.


Gretings and many thanks to @blablup ​​​​​​​

 

 

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica